Printing Issues

PLEASE READ BEFORE YOU PRINT YOUR PATTERN/S


Hi lovely quilters and crafters,

A few of you are having problems with the templates in our PDF patterns printing with a black background. Thankfully this is uncommon and only occurs in about 1 in 100 patterns sold.

This issue is a printer/computer software issue at your end. To simplify, your printer and computer software aren’t communicating, and the printer is reading the images as black.

I’ve found, after asking a bucket load of questions, that it happens mostly on Apple devices, especially if you are printing from ‘preview’ or your browser window.

Regardless of what platform you use, 99.9% of black background issues are solved by the following –

1. Always save the PDF file to your hard drive.

2. Always open the file using a PDF reader (eg. Adobe or Foxit) not your browser.

3. Always print from the PDF reader. Never print from your browser window.

4. Always print a template test page – use the draft print options to save printer ink if something goes wrong.

5. Printing in black & white instead of colour sometimes resolves the problem.

I do multiple test prints before I release each PDF pattern and I’ve never had a black print problem at this end (I print from a PC). I have tried multiple fixes but none of them work for everyone. This is a worldwide problem, it’s not confined to my PDF’s or patterns.

I’m going to continue looking for a solution, but in the meantime I ask that you be patient. Please follow my  instructions, keep messaging me, and as you know I always give 110% of my time to solve any problems you are having.

toni xx

The Red Boot Quilt Co.

redbootquilts@bigpond.com

NB. The instructions and information contained here are given in good faith, but no guarantee is given due to the fact we have no control over your computer and/or printer. We are not liable for the ink used when printing our patterns.