FAQS – CONTACT – SUBSCRIBE
Hi, welcome to my website. My name is Antonie. I’m a quilter, author, tea addict, flower grower, and traveller. I’m forever on the lookout for a great (wheat free) chocolate chip cookie!
You can contact me via email here – toni@theredbootquiltcompany.com Please keep in mind international time zones and that I can’t respond to your enquiries 24/7 – I’m only human. You can also contact us via Facebook.
Subscribe to Our Newsletter
Subscribe to our Mad Mimi newsletter here. We don’t do any of the nasty things like spamming you or collecting your data.
The Red Boots Gang Facebook Group
We have a great Facebook group called The Red Boots Gang come and say hi!
Having Trouble Accessing Your PDF Pattern Download?
As anyone with an email address knows, spam emails have increased ten-fold in the past couple of years – some are just advertising and some are malicious.
Internet providers are countering by blocking auto-generated emails and email address they don’t recognise. Their security algorithms and AI see an auto-generated email as a possible threat because that’s how the scammers send theirs to your inbox – millions of auto-generated emails at a time.
Unfortunately safe emails can be blocked too. There is absolutely nothing we can do about this. Always message us and we’ll send the pattern/s to your email address manually. Sometimes these will get blocked too, but there are ways around it – read more here.
Once we’ve verified your order details we will send the digital files to you (manually) via email. Please ensure your email address is still valid and working. Again we can’t correct your email details at this end. Please keep in mind we can see whether the file has been downloaded or not.
Shipping FAQ’s
All printed patterns are shipped from my home here in Australia. Shipping costs is included for all orders. Please ensure you enter the correct postal address when ordering. We cannot be responsible for orders being sent to postal addresses that aren’t correct, complete, or are invalid. Once the order leaves our hands and enters the postal system delivery times are out of our control.
Please include your full name, not your username, and your full address at the checkout.
Postal times have blown out in recent times due to the pressures on all global mail services. Covid outbreaks, under-staffing, and concurrent extreme weather events are also playing in their part. This applies to both domestic and international shipping. Please be aware that Etsy delivery estimates are wildly inaccurate and are set by algorithms.
Tracking isn’t offered due to the immense cost involved – a standard envelope is charged at parcel rates and will add approx. $36 to an international order. I can give you quote for tracking on all large orders. Please message regarding express shipping.
Always feel free to contact me via email with any questions you may have.
Share Your Project Photos With Us
Have you made one of our projects and would like to share it with us?
Send us an email with your photos.
Please let us know if you are happy for us share the photo/s on social media and our website.
The Happy Quilts Book & CD
The ‘Happy Quilts’ book includes a CD or a download link that contains or gives access to the templates. If you can’t access a CD drive or your link isn’t working please message me with proof of purchase and I will email the templates to you directly. I have no control over the format or the distribution of the book, please direct all complaints to the publisher.