Hiya lovelies, I’m just checking in to let you know about digital downloads (PDF patterns). As anyone with an email address knows, spam emails have increased ten-fold in the past couple of years – some are just advertising and some are malicious.
Internet providers are countering by blocking auto-generated emails and email address they don’t recognise. Their security algorithms and AI see an auto-generated email as a possible threat because that’s how the scammers send theirs to your inbox – millions of auto-generated emails at a time.
Unfortunately safe emails can be blocked too. There is absolutely nothing we can do about this. Always message us and we’ll send the pattern/s to your email address manually. Sometimes these will get blocked too, but there are ways around it.
Add us to your safe senders list.
Check your receipt for the download link. If you didn’t receive a receipt that means your internet provider has blocked the email. Log in to your email provider’s website, go to your email, find the receipt, then mark as ‘not spam’ for any future purchases.
Some email addresses are more likely to be blocked than others. These include government, education, and work email addresses. Apple-ID and Cloud-ID relay style emails (that hide your identity) are notoriously bad for blocking everything.
Always check your spam and junk mail folders. If your email programme sends junk mail directly to your deleted folder, please check there too.
If you are purchasing from our Etsy store please make an account. All of your downloadable patterns and purchases will be available online at all times.
Above all please don’t send nasty messages or threats. Occasionally I’ll ask if you have a different email address I can send to as this frequently solves the problem. I will always do my utmost to get your order to you in a reasonable time.