Hi lovelies, I had a message on Etsy this morning, it read as follows –
Your ideal resolution: refund Note for seller: Hello,
I’m requesting a refund. I thought I was purchasing a unique, and original quilt pattern. I was disappointed to find an advertisement for a bedding set including pillow covers with the exact pattern. The bedding set is listed at thehappywood.com I don’t feel comfortable using the pattern.
I’m not ‘outing’ the person who messaged me, that’s not my intention. However I can’t be held responsible for these rogue companies. They are prolific and even though they frequently have ‘local’ addresses, if you delve just below the surface they are usually located in a country that doesn’t abide by international copyright laws. I sent a cease and desist notice to this company this morning and their email address is fake, it bounced right back at me.
I spend several hours a week sorting out this kind of thing. I get demands for refunds for the actual products even though I don’t sell them, have not licenced them, and have nothing to do with the companies who do sell them. Frequently complaints are lodged with Mastercard, Visa, and PayPal which are a nightmare to untangle.
Occasionally I get messages requesting refunds for patterns, like this one, because a customer thinks I’ve stolen my own designs.
Please do not buy from these companies. I cannot and will not be held responsible for their unlawful business practices. I cannot refund money I didn’t earn in the first place. I do not licence my products to anyone. This is theft in two ways – theft of the original designs and then theft from me in the form of time and lost income. If a copyright complaint is lodged with Etsy they will shut down my store even if the complaint is unjust. There is only so much I can do to combat this type of theft. The reality is, in the end, it’s a fight that can’t be won.
Thanks for all your good wishes this week, I do appreciate it. I’m starting to feel better, still a bit foggy headed and wobbly on my feet but otherwise on the mend. Much love to all, toni xx