Howdy folks, I can’t believe I’m having to write this again. Please, please I’m begging you, if you don’t receive your digital download receipt from this site or the Etsy store look in your spam/junk mail folders. If you can’t find it there then your email provider has blocked it at the server. Always contact me at firstname.lastname@example.org and I will send the files manually to your email address.
I can’t be held responsible for your email provider blocking emails. As most of you know, attachments and links in emails trigger a security alert. It happens for all sorts of reasons and it happens to all businesses at some time or another. Heck my spam filter blocks emails from my bank!
Please remember I can’t access your email, I can’t change your settings for you, and I can’t telephone your provider on your behalf. There is nothing that can be done at my end. Your email is your responsibility.
Reporting my small business as fraudulent to PayPal and/or credit card companies is a terrible thing to do and makes it impossible for me to earn a living. How can I resolve your issues if you don’t contact me at email@example.com and let me know there is an issue. Hotmail, Yahoo, and Applerelayid email address are particularly problematic. Keep in mind international time zones and business hours. I’m not Amazon, I don’t have employees working 24/7.
Also please, again please I am begging you, can you ensure your email address is still valid, typed properly, no letters missing, no letters or full-stops added. Please also ensure your mailing address, if you have purchased a printed pattern, is valid. If you have moved recently please check that you have changed your address on your order.
Most of all is it hard to be polite? The entire world seems to be so angry right now but how about we direct that anger at the powers that be instead of taking it out on each other. Much love to all, toni xx