Hey lovelies, I’ve added a page to the menu of the site addressing issues with PDF pattern templates printing with a black background. I’ve copied and pasted it here for your info.
A few of you are having problems with the templates in PDF patterns printing with a black background. Thankfully this is uncommon and only occurs in about 1 in 100 patterns sold.
This issue is a printer/computer software issue at your end. To simplify, your printer and computer software aren’t communicating and the printer is reading the images as black.
I’ve found, after asking bucket loads of questions, that it happens mostly on Apple devices, especially if you are printing from ‘preview’ or your browser window.
Regardless of what platform you use, 99.9% of black background issues are solved by the following –
- Always save the PDF file to your hard drive.
- Always open the file using a PDF reader (eg. Adobe or Foxit) not your browser.
- Always print from the PDF reader. Never print from your browser window.
- Always print a test page, using the draft print options, to save printer ink.
I do multiple test prints before I release each PDF pattern and I’ve never had a black print issue. I have worked out a way to solve the issue once and for all but it is going to take quite some time to do so, at least six months of solid work, to convert 80+ patterns.
Of course I’m going to do it anyway, regardless of the time involved, but I ask that you be patient. Please follow my instructions, keep messaging me, and as you know I always give 110% of my time to solve any problems you are having.