I try these days not to be too outspoken in this industry. It really doesn’t do you any good and tends to lose you friends and customers. But the rudeness of some people has pushed me to say something about Quilters Behaving Badly.
I am a real person, with feelings, and I work bloody hard at what I do. I’m an individual, a wife, a mother, a pet owner. It really isn’t okay to be rude to me or my family. I am stunned at the level of rudeness out there. Why do you think it’s okay to speak to me, and sometimes my children, like you do when you would never consider speaking to your family, friends or the people in your community in the same way?
♥ You are not entitled to my undivided attention. I do not have to reply to your email the instant you send it. I may not be home, I may be eating a meal with my family, I may be unwell that day. I do my best to answer your questions in a reasonable time frame. I don’t always succeed, but a polite reminder email is much better than a rude nasty one where you don’t even sign your name. I usually allow two – three days for businesses to contact me especially if they are a home based business. Then I send a polite email asking my question again. After that I get a little cranky but I always try to be polite in my crankiness.
♥ Sending an email that says WHERE IS MY PATTERN and nothing else is rude. How about sending an email that says… Hi Toni, I ordered this pattern on this day and it hasn’t arrived, thanks and then sign your name. It only takes a few seconds longer and doesn’t leave me with my head rotating in a 360* manner. I will go out of my way to help you and I don’t rip people off. In most instances, almost all actually, the PDF file has ended up somewhere you didn’t think to look and considering these days that it takes four days for a letter to get from Brisbane to Sydney, blame Australia Post not me.
♥ If you have abused me and then realise that the PDF pattern has ended up in your husband’s email folder, the email address you have used is closed and you’ve forgotten to update it, or it has ended up in your spam folder I would appreciate a quick email saying you have found it and perhaps an apology. I’m not responsible for you using an outdated email address, or your husband’s email address. I’m certainly not responsible for your husband deleting the pattern because he thought it was spam!
♥ It’s not okay to telephone me demanding to know where your pattern is when you only ordered it an hour earlier. It is not okay to abuse me only six hours after you purchased a printed pattern, especially when I live in Australia and you live in America. The order confirmation email I sent you stated that it would take approximately a week to ten days for you receive your pattern via international post from Australia. There is nothing I can do about it. When I offer to send you the PDF pattern so you can start making the quilt before the printed pattern arrives in the post a thank you email would be polite. Where are your manners?
♥ I am not obliged to send you a pattern to replace the magazine pattern sheet you lost. You have purchased the pattern from the magazine not from me. I was paid a pittance for doing the project and have received none of the profits from the sale of the magazine. I’m a nice, generous person and usually I send out the missing template sheets but I will not be intimidated by abusive, entitled women who think that they have the moral high ground.
I really love what I do but sometimes the people you deal with leave you scratching your head and wondering why the hell would you put yourself willingly through this kind of crap for the pittance you make out of it. All I ask is that you stop and think before you send that email or pick up the phone. Ask yourself this… have I been polite? have I provided all the information she needs, have I been reasonable in my demands? I’m not perfect, LOL I’m definitely not perfect, but I try to remain polite when dealing with people and I expect you to do the same.